Refund Policy

Last updated: October 2, 2026

1. Returns

Our policy lasts 30 days from the date of delivery. If 30 days have gone by since your purchase was delivered, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all included accessories and documentation.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept returns for:

• Gift cards
• Downloadable software products
• Intimate or sanitary goods
• Hazardous materials
• Flammable liquids or gases
• Custom-made or personalized items
• Items marked as "final sale" or "non-returnable"

2. Return Process

To start a return, please follow these steps:

1. Visit our returns page
2. Submit your order number and the item(s) you want to return
3. Our team will review the request
4. We will email you with approval, questions, or shipping instructions

Alternatively, you can contact our customer service team at info@shop2ac.com or call us at (941) 920-7685.

3. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days for the refund to appear on your statement.

3.1 Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at info@shop2ac.com.

4. Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, follow our return process and place a new order for the replacement item.

If the item was damaged in transit or you received the wrong item, please contact our customer service team immediately at support@shop2ac.com.

5. Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded unless required by law. Items purchased with promotional discounts may be subject to different return policies as specified at the time of purchase.

6. Shipping Returns

To return your product, you should mail your product to: 4556 McAshton St, Sarasota, FL 34233, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance for items of value. We cannot guarantee that we will receive your returned item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@shop2ac.com with photos of the damage and your order number. We will work with you to resolve the issue promptly.

8. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: support@shop2ac.com
• By phone: (941) 920-7685
• By mail: 4556 McAshton St, Sarasota, FL 34233, United States